Privacy Policy
Last updated: October 26, 2024
Maenda Media (hereinafter: "we" or "us") attaches great importance to the protection of your personal data. In this privacy policy, we explain what data we collect, why we do so and how we use it. We work in accordance with the General Data Protection Regulation (GDPR).
1. Who is responsible for processing your data?
Maenda Media is the data controller for your data:
2. What personal data do we collect?
We collect different types of data, depending on your use:
Account data
- Name and contact details (email, phone number)
- Company name and chamber of commerce number (if applicable)
- Billing address and payment details
- Account password (stored encrypted)
Service-related data
- Domain names you register with us
- Website content and files you upload
- Database data
- Server configuration and logs
Technical data
- IP address
- Browser type and version
- Device information
- Access logs
Communication
- Support tickets and correspondence
- Email communication
- Phone calls (if relevant for support)
3. Why do we collect your data?
We use your personal data for the following purposes:
- Performance of contract: To provide our services, such as web hosting, VPS servers, domain names and development services
- Account management: To create and manage your account
- Billing and payments: To send invoices and process payments
- Customer service: To provide support and answer questions
- Security: To prevent abuse and ensure the security of our systems
- Service improvement: To improve and analyze our services
- Marketing: To inform you about new services (only with your consent)
- Legal obligations: To comply with legal requirements such as tax legislation
4. On what legal basis do we process your data?
We process your personal data based on:
- Performance of contract: For providing our services
- Legal obligation: For billing and administration
- Legitimate interest: For security, fraud prevention and service improvement
- Consent: For marketing communication and optional cookies
5. With whom do we share your data?
We only share your data with third parties when necessary. We work with:
Service providers
- Data centers for hosting servers
- Payment service providers (such as Mollie) for payment processing
- Email service providers for sending emails
- Domain registrars for domain name registration
Legal requirements
We may share your data with authorities if this is legally required or necessary for law enforcement.
We never sell your data to third parties for marketing purposes.
6. How long do we keep your data?
We do not keep your data longer than necessary:
- Account data: As long as your account is active, plus 1 year after termination
- Invoice data: 7 years (legal retention period)
- Support communication: 2 years after last contact
- Server logs: 30 days
- Backups of your data: 30 days (according to backup policy)
7. How do we secure your data?
We take appropriate technical and organizational measures:
- SSL/TLS encryption for all communication
- Encrypted storage of passwords
- Firewalls and DDoS protection
- Regular security updates and monitoring
- Access control and authorization systems
- Daily backups
- Periodic security audits
Despite these measures, we cannot guarantee absolute security. We recommend that you use strong passwords and change them regularly.
8. What are your rights?
Under the GDPR you have the following rights:
- Right of access: You can request which data we process about you
- Right to rectification: You can have incorrect data corrected
- Right to erasure: You can request deletion of your data
- Right to restriction: You can request to restrict processing
- Right to object: You can object to certain processing
- Right to data portability: You can request your data in a machine-readable format
- Right to withdraw consent: You can withdraw given consent at any time
To exercise these rights, you can contact us via support@maenda.media. We respond to your request within 1 month.
9. Cookies
We use cookies to make our website function properly and to improve your experience. For more information about cookies, see our Cookie Policy.
10. Changes to this privacy policy
We may adjust this privacy policy from time to time. The latest version can always be found on this page. In case of significant changes, we will inform you by email.
11. Complaints
If you have a complaint about the processing of your personal data, we would like to hear from you. Contact us via support@maenda.media.
You also have the right to file a complaint with the Dutch Data Protection Authority, the Dutch supervisory authority for privacy protection.
Questions about privacy?
Do you have questions about this privacy policy or how we handle your data? Please contact us.
