Terms and Conditions

The following terms are used in these general terms and conditions:

• Maenda Media: Maenda Media, established in AL, Chamber of Commerce number 94556598
• Customer: the natural or legal person who enters into an agreement with Maenda Media
• Services: web hosting, VPS servers, domain names, streaming services, development services and all other services offered by Maenda Media
• Agreement: the arrangement between Maenda Media and Customer regarding the delivery of Services

2.1. These general terms and conditions apply to all offers, quotations and agreements between Maenda Media and the Customer.

2.2. Deviations from these conditions are only valid if they have been expressly agreed in writing.

2.3. The applicability of any purchase or other conditions of the Customer is expressly rejected.

3.1. All offers from Maenda Media are non-binding, unless expressly stated otherwise.

3.2. An agreement is concluded when the Customer places an order and this is confirmed by Maenda Media.

3.3. Maenda Media reserves the right to refuse orders without giving reasons.

4.1. All prices are in euros and exclude VAT, unless otherwise stated.

4.2. Maenda Media reserves the right to adjust prices. In case of a price change, the Customer has the right to terminate the agreement.

4.3. Payment must be made within 14 days of the invoice date, unless otherwise agreed.

4.4. In case of late payment, the Customer is automatically in default and Maenda Media is entitled to charge statutory interest.

4.5. Maenda Media is entitled to suspend services in case of payment arrears.

5.1. Maenda Media strives to ensure the highest possible availability of services, but cannot guarantee 100% uptime.

5.2. Maenda Media is entitled to perform maintenance on its systems. Scheduled maintenance will be announced in advance where possible.

5.3. The Customer is responsible for backing up their data, unless a backup service is explicitly part of the agreement.

5.4. Maenda Media is entitled to apply a fair use policy for unlimited services.

6.1. The Customer is obliged to use the services lawfully.

6.2. The Customer is not permitted to:

• Host or distribute illegal content
• Send or facilitate spam
• Use the services for hacking or DDoS attacks
• Use copyrighted content without permission
• Overload servers or abuse resources

6.3. In case of violation of these conditions, Maenda Media is entitled to immediately suspend or terminate services without refund.

7.1. When registering domain names, the conditions of the relevant registry also apply in addition to these conditions.

7.2. The Customer is responsible for timely renewal of domain names. Maenda Media sends reminders but is not liable for the expiration of a domain name.

7.3. Maenda Media cannot guarantee that a desired domain name is or will remain available.

8.1. Maenda Media is only liable for direct damage resulting from intent or gross negligence.

8.2. The liability of Maenda Media is limited to the amount paid out by the insurer in the relevant case, or the invoice amount over the last 3 months.

8.3. Maenda Media is not liable for indirect damage, including consequential damage, lost profits, missed savings and damage due to business interruption.

8.4. Maenda Media is not liable for damage as a result of force majeure, failures at third parties or actions of the Customer.

9.1. Agreements are entered into for the agreed period and are automatically renewed unless terminated in time.

9.2. Cancellation must be made with a notice period of 1 month, unless otherwise agreed.

9.3. No refund of amounts already paid will be made upon cancellation.

9.4. Maenda Media is entitled to terminate the agreement immediately in case of serious shortcomings by the Customer.

10.1. Maenda Media processes personal data in accordance with the General Data Protection Regulation (GDPR).

10.2. See our Privacy Policy for more information about data processing.

11.1. All intellectual property rights to software, websites and materials developed by Maenda Media belong to Maenda Media, unless expressly agreed otherwise.

11.2. The Customer only obtains a right of use for the duration of the agreement.

12.1. Maenda Media reserves the right to amend these conditions.

12.2. Changes will be announced at least 30 days in advance by email.

12.3. If you do not agree with the change, the Customer has the right to terminate the agreement.

13.1. Dutch law applies to all agreements between Maenda Media and the Customer.

13.2. Disputes are preferably resolved by mutual consultation. If this is not possible, disputes will be submitted to the competent court in Amsterdam.